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Pandemic car buying redux: How CarMax beat Carvana for the best touchless delivery experience in 2021

Posted on September 8, 2021September 9, 2021 by chrisa

My experience of buying from CarMax without ever visiting the dealership, and where they have room to improve

[Some up front disclaimers and info: I am not affiliated with any auto company or dealership, directly or indirectly. My employer probably owns some self driving companies somewhere along the way but I don’t deal with any of them day-to-day. This article is just based on my experience buying a car in summer 2021.]

As you know from my previous post, I had a really great time buying a car in 2020 from Carvana just as the pandemic started. Unfortunately just 1 year later, due either to staff turnover, trying to expand too quickly due to increasing online sales demand, or …

Carvana’s car buying experience has gone into the toilet in just 12 months

Posted on August 15, 2021August 16, 2021 by chrisa

Background

Since the pandemic started I’ve actually bought two vehicles. My first experience was with Carvana in Summer 2020 – we wanted a car to someday tow an RV, and I thought I’d also use it to occasionally visit my family out of state. Overall I’d say our first Carvana experience was very good considering the pandemic was raging; some bumps along the way but overall …